Digital Island
When three young entrepreneurial New Zealanders returned from their OE they saw the opportunity for a specialist telecommunications provider that catered for medium businesses. With the help of Telecom Wholesale, Digital Island has built a client base in the thousands since beginning operations in February 2004.
Blair Stewart, Stuart Cowdell and Glen Larsen founded Digital Island after experiencing a growing trend in the UK for new telecommunications entrants to provide customised packages of telecommunications services.
Digital Island started working with Telecom Wholesale to provide overseas, national and conference calling and has now expanded that to include business fixed lines and Internet access.
"Essentially if you are a medium business you may not have the time or experience to select the best option for your needs or find the best price. We do all that for our customers and provide them a single, easy-to-understand account," says Commercial Manager Stuart Cowdell.
"Part of our strategy has been the development of a billing system which can be adapted for each customer, not only giving them an accurate account but also transparency into how their costs are made up.
"With that information they can make informed decisions about what their company needs and keep a firm grip on their costs."
Digital Island is managing the supply of services to their customers through Telecom Wholesale's online ordering and tracking system (OO&T).
"With OO&T we are at the heart of the provisioning process so we can order and keep track of what's being delivered where and when," says Stuart.
"We can ensure accurate information is being put into OO&T by our team as well as provide our customers with timelines for service delivery."
Digital Island says their strong relationship with Telecom Wholesale means they can focus their attention on the needs of their customers.
"We have a supplier who is able to deliver quality services as well as give us the level of support we need. Our account manager is a one-stop-shop for any new ideas we have or any issues we need to resolve," says Stuart.
Digital Island is providing communication services to businesses in all sectors from manufacturing to professional services, regardless of location.
"Telecom Wholesale's experience and their network reach means our services are fully scalable so we can easily match our clients' needs whether they have a single office or a series of branches. And as a client's business continues to grow we'll make sure they have the best telecommunications services to support them.
"With our combined experience and the back-up of a strong supplier we are able to easily manage those needs."
Challenge
- Provide a wide range of services to customers
- Ensure services are scalable to customers' needs
- Provide accurate, transparent account management
Solution
- Source national, international and conference calling, Internet access and fixed business lines from Telecom Wholesale
- Manage and track customer provision through Telecom Wholesale's online ordering and tracking tool (OO&T)
- Support from Telecom Wholesale account manager.