Service Performance Reporting
Monthly reports track Telecom Wholesale's performance in service provisioning and restoration as compared to Telecom retail, and against our service level commitments to customers.
We are providing a comprehensive view of our performance to demonstrate that we are working to deliver a consistent experience for wholesale and retail end users, as well as to fulfil our charter commitment to transparency.
NB: The report data does not reflect the full end-to-end delivery process. In the wholesale situation there may be additional components, such as the customers' processes, which influence the overall delivery to end users.
Each report is in four parts:
- Measures of average connection lead times for wholesale and retail
- Percentage of wholesale and retail provisioning met
- Telecom Wholesale performance aggregated against Broadband and PSTN service level agreements (SLAs)
- Measure of wholesale and retail performance against restoration commitments
2009 Reports
Service Performance Report - July 2009 (pdf, 253kB)
Service Performance report - June 2009 (pdf, 105kB)
Service Performance report - May 2009 (pdf, 252kB)
Service Performance Report - April 2009 (pdf, 108kB)
Service Performance Report - March 2009 (pdf, 188kB)
Service Performance Report - February 2009 (pdf, 190kB)
Service Performance Report - January 2009 (pdf, 196kB)
2008 Reports
Service Performance Report December 2008 (pdf, 248kB)
Service Performance Report November 2008 (pdf, 113kB)
Service Performance Report October 2008 (pdf, 112kB)
Service Performance Report September 2008 (pdf, 95kB)
Service Performance Report August 2008 (pdf, 95kB)
Service Performance Report July 2008 (pdf, 122kB)
Service Performance Report June 2008 (pdf, 112kB)
Service Performance Report May 2008 (pdf, 109kB)
Service Performance Report April 2008 (pdf, 109kB)
Service Performance Report March 2008 (pdf, 110kB)
Service Performance Report February 2008 (pdf, 111kB)
2007 Reports
Service Performance Reporting December 2007 (pdf, 117kB)
Service Performance Report November 2007 (pdf, 198kB)
Service Performance Report October 2007 (pdf, 185kB)
Service Performance Report September 2007 (pdf, 166kB)
Service Performance Report August 2007 (pdf, 269kB)
Service Performance Report July 2007 (pdf, 255kB)
Service Performance Report June 2007 (pdf, 260kB)
Service Performance Report May 2007 (pdf, 238kB)
Service Performance Report April 2007 (pdf, 277kB)
Service Performance Report March 2007 (pdf, 329kB)
Service Performance Report February 2007 (pdf, 336kB)
Service Performance Report January 2007 (pdf, 286kB)
2006 Reports
Service Performance Report December 2006 (pdf, 285kB)
Service Performance Report November 2006 (pdf, 272kB)
Service Performance Report October 2006 (pdf, 268kB)
Service Performance Report September 2006 (pdf, 283kB)
Service Performance Reporting August 2006 (pdf, 288kB)
Charter Reporting on Service Performance (pdf, 310kB)